Actlabs Survey

Actlabs is committed to both excellence of data quality and customer service. We request your feedback to help guide our continuous improvement and to identify service developments which are most important to our clients.

1. Please indicate your level of satisfaction with our service performance in the following areas:
Very satisfied Satisfied Neutral Unsatisfied Very Unsatisfied N/A
Delivery of what we promised you
Flexibility
Knowledge of staff
Accessibility of staff
Courtesy of Staff
Response to your technical questions
Availability of information about analyses
Effectiveness of resolution of your concerns
Speed of resolution of your concerns
Competitive Pricing
Sample submission process
2. Please indicate your level of satisfaction with our analytical capabilities:
Very satisfied Satisfied Neutral Unsatisfied Very Unsatisfied N/A
Variety of analytical packages
Detection limit of analytes
Quality of data
Turnaround time
Format of Reports
3. Please rate the effectiveness of our website:
Very satisfied Satisfied Neutral Unsatisfied Very Unsatisfied N/A
Ease of navigation
Information Available
Ease of finding the information that you are looking for
4. Is our ISO/IEC 17025 accreditation important to you?
7 Where did you hear about us?
Thank you very much for your time and effort in completing this survey.