Customer Survey

Actlabs Survey

Very satisfied

Unsatisfied

Very Unsatisfied

Variety of analytical packages

Detection limit of analytes

Quality of data

Turnaround time

Format of Reports

Actlabs is committed to both excellence of data quality and customer service. We request your feedback to help guide our continuous improvement and to identify service developments which are most important to our clients.

Full Name

Company

Phone

Please select which lab analyzed your samples

1. Please indicate your level of satisfaction with our service performance in the following areas:
	Very satisfied	Satisfied	Neutral	Unsatisfied	Very Unsatisfied	N/A
Delivery of what we promised you
Flexibility
Knowledge of staff
Accessibility of staff
Courtesy of Staff
Response to your technical questions
Availability of information about analyses
Effectiveness of resolution of your concerns
Speed of resolution of your concerns
Competitive Pricing
Sample submission process

3. Please rate the effectiveness of our website:
	Very satisfied	Satisfied	Neutral	Unsatisfied	Very Unsatisfied	N/A
Ease of navigation
Information Available
Ease of finding the information that you are looking for

4. Is our ISO/IEC 17025 accreditation important to you?

Not Important

Moderately Important

Important

5. Are there any analytes that you would like to see added to a specific package?

6. Are there any analytes in specific packages that you would like lower detection limits for?

7. Where did you hear about us?

Internet

Word of Mouth

Advertising

Trade Show / Conference

Other

8. Please provide any additional suggestions or comments that you would like to share about the quality of Actlabs’ customer service and/or our analytical capabilities:

Thank you very much for your time and effort in completing this survey.